Privacy Policy

Information We Collect

Information You Provide

When you contact us, fill out our enquiry form, or communicate with us via WhatsApp or phone, we may collect your name, phone number, email address, and the details of your enquiry or purchase.

Automatically Collected Information

When you visit our website, we may automatically collect basic technical information such as your browser type, device type, and pages visited. This helps us understand how our website is used and improve your experience.

How We Use Your Information

To Respond to Enquiries

We use your contact details to respond to questions about our jewellery, gold rates, making charges, and availability.

To Process Orders

If you place a custom or in-store order, we use your information to fulfil and manage that order, including delivery or pickup arrangements.

To Send Updates

With your consent, we may send you information about new collections, festive offers, or exclusive events via WhatsApp or email. You can opt out at any time.

To Improve Our Services

Aggregated, anonymous website usage data helps us improve our website, content, and customer experience.

Information Sharing

We Do Not Sell Your Data

Mahima Gold House does not sell, rent, or trade your personal information to third parties for marketing purposes.

Service Providers

We may share information with trusted service providers (such as delivery partners or payment processors) only as necessary to complete your transaction. These parties are bound by confidentiality obligations.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Data Security

How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorised access, disclosure, or misuse. Our website uses industry-standard encryption (HTTPS) for all data in transit.

Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact details related to past purchases are retained for after-sales service.

Cookies & Tracking

What Are Cookies

Cookies are small text files stored on your device by your browser. We use minimal, essential cookies to ensure the website functions correctly.

Your Choices

Most browsers allow you to refuse cookies or delete them at any time. Disabling cookies may affect certain features of the website but will not prevent you from browsing our content or contacting us.

Your Rights

Access & Correction

You have the right to request access to the personal information we hold about you, and to ask us to correct any inaccuracies.

Deletion

You may request deletion of your personal information at any time, subject to any legal obligations we may have to retain certain records.

Opt-Out

If you no longer wish to receive promotional communications from us, simply reply "STOP" to any WhatsApp message or email us and we will remove you from our list immediately.

Third-Party Links

External Websites

Our website may contain links to third-party websites such as Google Maps or WhatsApp. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.

Changes to This Policy

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.